- All domestic orders are shipped via Australia Post express. Customers will be provided with a tracking number once their order is lodged with Australia Post.
- All orders will be shipped within 1 - 3 business days after your order has been placed.
- All orders of $249.99 and under have a $10 flat rate shipping cost. All orders of $250 and over will include FREE shipping.
- Shipping times will range from 1 - 5 business days depending on your location within Australia.
- If you have made and error with your shipping address at checkout, please contact us immediately at firstname.lastname@example.org and we will make any necessary changes for your order. If the order has already shipped from our warehouse this may be out of our control.
- We have a strict no return or refund policy that applies to all orders. Two exceptions to this rule are when a customer receives an item that differs from the product description, or when a customer receives an item that is damaged and/or faulty. If the item is damaged or faulty photo proof must be provided at the time of delivery and items must be returned in an appropriate condition.
- We ask that our customers please use our sizing guide to help them make the correct sizing decision when placing an order. If you are still unsure regarding size, please feel free to contact us at email@example.com and we will assist you.
- Exchanges will be dealt with on a case by case basis. We can not guarantee that we can provide an exchange, but will do our best to assist where we can. Please contact us via email for any questions regarding exchanges.